FAQs

General FAQ On Sales, Services, and Warranty

We offer our products through various sales channels. However you’ll always find the best price, the latest products, fastest shipping, and best of after sales service, right here on this site. We recommend you purchase our products from our site.

We provide a fully secured payment gateway supporting various modes of payment powered by PayUMoney. Also, you can make a bank transfer to our account and send us a note by mailing us at info@iotmate.co.in. Your order will get processed the same day.

Our products are all designed keeping in mind the need for Indian households. However, in the unlikely event of our product not fitting in your wiring system or any other compatibility issue that prevents you from using our products, we would provide a full money back once we receive the product back from you in original condition. We request you test the device as soon as you receive them and raise an issue by writing to us at info@iotateco,in if you wish a refund.

We provide a six-months replacement warranty on all our products against any manufacturing defect.

No, all our products come with a life-time cloud services usage right. So you have the right to use the product and all associated services for the lifetime of the product.

Product FAQ - IoTMATE® CL-PGSS-1/3G Smart Switch

You can control up to three appliances if you are using CL-PGSS-3G device and you can control one appliance using CL-PGSS-1G. However you can connect as many appliances as you wish in parallel as long as the total current does not cross the maximum rated current.

While the maximum rating is 15 amps of resistive load on each gang, we recommend not crossing 10 amps. of load for a safe operation. This is the load supported on each of the gangs. So on a CL-PGSS-3G, you can connect three devices with each up to 10 amps of load, with a cumulative load of 30 amps.

CL-PGSS-Series

Please install the freely supplied app SeeTime. You can scan the QR code on the device to install the app. The app is supported on both Android and Apple platforms. Please checkout our Youtube video above for details.

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